Intercom is a customer support platform: an inbox, help centre and the Fin AI agent. Dobi lives inside your product, answers users and shows them exactly where to click, so fewer of them ever need support.
| Dobi | Intercom | |
|---|---|---|
| Set-up | One line of codeLive in minutes | JavaScript snippetThen inbox, help centre and Fin set-up |
| Tours | Built by DobiHe scans your product and learns it | Product tours add-onPart of Proactive support, about $99 a month |
| After an update | Relearns automaticallySpots new buttons and pages | Your team checks and fixes tours |
| User questions | AI answers in the productThen shows the user where to go | Fin AI agentFrom $0.99 per outcome |
| User limits | No user caps on yearly plansStarter covers up to 1,000 monthly users | Priced per support seatPlus Fin outcomes and add-ons |
| Price | From £99 a monthStarter, up to 1,000 users. Dobi £6,000 a year, Dobi X £15,000. AI included | From $29 per seat a monthFin and add-ons extra |
| Contract | Monthly or yearly14-day free trial first | Monthly or annual |
Intercom answers in a chat. Dobi answers, then flies to the button and lights it up.
Intercom adds seats, Fin outcomes and add-ons. Dobi is one yearly price with AI included.
Many teams keep Intercom for support and add Dobi to stop the "where is it" questions first.
For in-product guidance, yes. Dobi answers users and shows them where to click, which removes many "how do I" tickets. For a full support inbox and ticketing, keep Intercom; many teams use both.
Fin is a support agent that answers across your support channels and is charged per outcome. Dobi lives inside your product, learns its screens and shows users exactly where to go, with AI included in one yearly price.
It can reduce how many questions reach support, because users get answers and directions inside the product first. Fewer conversations means fewer Fin outcomes and less inbox time.
Yes. Dobi handles guidance inside the product. Anything he cannot solve can still go to your support team.
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Last checked November 2026. Intercom details come from public sources and may change; check intercom.com for current plans. Intercom is a trademark of its owner. Dobi by Veyra is not affiliated with Intercom.