Legal · Dobi by Veyra

Refunds and Cancellation

Version 1.1 · Effective 5 November 2026

This page explains, in plain words, sections 8, 9 and 10 of our Subscription Terms. If anything here differs from the Subscription Terms, the Subscription Terms apply. If you are unsure about anything, just email us. A real person will reply.

1. How renewal works

1.1Your subscription lasts one year. It renews automatically for another year on your renewal date.

1.2We email your account owner 60 days, 30 days and 7 days before each renewal, so it is never a surprise. Each email shows the renewal date and price.

1.3On the renewal date, we charge the card or payment method saved in your account.

2. How to cancel

1. Log in to your Dobi Portal.
2. Go to Account, then Plan and billing.
3. On the Billing card, choose Open billing.
4. Choose Cancel plan and confirm.
5. Check that your billing page now shows your plan ending on your renewal date.

2.1To stop the next charge, please cancel before your renewal date.

2.2Can't get into your Portal? Email george@veyraconsult.com from your account email before your renewal date. We will cancel for you and confirm by email.

3. What happens after you cancel

3.1Dobi keeps working until the end of the year you have paid for. Then it switches off.

3.2You then have 30 days to export your data from the Portal, or we can export it for you. Just ask.

3.3After that, we delete your data from our live systems within 30 more days. Backups are overwritten within 35 days after that. We keep invoices and contract records for 6 years for tax purposes.

3.4Remember to remove the Dobi script line from your website or app.

4. Refunds

4.17-day money-back guarantee on your first purchase. Tell us within 7 days of Dobi first going live on any of your Platforms, and we refund the licence fees you paid and end your subscription. If Dobi has not gone live yet, you can ask any time in the first 30 days after your first payment. Dobi must go live within those 30 days for the 7 days to apply. If we already carried out a paid set-up for you, the set-up fee is kept, because that work is done. If you did not buy set-up, you get everything back.

4.2What "going live" means. The first time your licence key runs Dobi on your live website or app. Previewing Dobi in your Portal does not count, and nor does someone else using a copy of your key. We check this from our records of your key, so you don't need to prove anything.

4.3How to use the money-back guarantee:

1. Log in to your Dobi Portal.
2. Go to Account, then Plan and billing.
3. Choose Ask for a refund and confirm.
4. Or email george@veyraconsult.com from your account email instead.
5. We process your refund within 2 working days and confirm by email.
6. The money goes back to your original card. It usually arrives 5 to 10 working days after we process it, depending on your bank.

4.4The money-back guarantee applies once, to your first purchase of Dobi. It does not cover renewals, or extra Platforms or upgrades you add later.

4.5After the guarantee ends, fees are non-refundable. This includes cancelling part way through a year, unused months, unused AI answers and the set-up service. You can still cancel any time so it won't renew, and you keep Dobi to the end of the year you paid for.

4.6Renewals are non-refundable. That is why we remind you 60, 30 and 7 days before every renewal.

4.7When we refund the unused part of your year. These cases are all on our side. We refund the unused part of your prepaid year, worked out by day, if:

1. we materially break the agreement, you tell us in writing, and we do not fix it within 30 days; or
2. we end the service without cause (we must give at least 90 days' notice); or
3. you leave because you object to a new sub-processor, as set out in our Data Processing Agreement; or
4. an event outside anyone's control stops the service for more than 60 days.

4.8Apart from the money-back guarantee, these are the only cases in which a refund is due. We pay these refunds to the original payment method as soon as we can, and within 30 days at the latest.

4.9"Working days" means weekdays, not counting public holidays in England.

5. If a payment fails

5.1Payments sometimes fail for simple reasons. We email you reminders and ask you to update your payment method in the Portal. If you are having trouble paying, please talk to us early.

5.2If the payment is still unpaid 14 days after it was due, we may pause Dobi until it is paid. We will always remind you before this happens. The amount is still owed while Dobi is paused.

6. Questions

Email george@veyraconsult.com. A real person replies on Business Days.